To be eligible for a refund or exchange, products must be unused, unopened, in their original packaging and all refund / exchange requests must be made to support@ufuluchild.com within 72 hours of delivery. Eligible refund requests submitted more than 24 hours after the initial order was placed (i.e. after the order cancellation period) may be eligible for store credit refunds or exchanges (depending on product availability) on a case-by-case basis. Opened or used products are not eligible for refunds or exchanges. Please review our full return policy here. If you have questions about returning a product, please reach out to support@ufuluchild.com prior to initiating a return.